Help & Support
Most of our products are self explanatory; at least that's how we try to make them.
However, if you need help with any of their operation this page might help.
If you need further assistance, please Open a Ticket request below and we'll get right on it.
Vidicus™ RunSheet (PCR)
Prehospital Care Report
& Case Review application
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Primarily used in training and data collection of EMS runs
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Instructor case review in the classroom
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Student case study in class and away
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Password protected cases for security and privacy
Menus
Archive: Sample and User defined Case Storage and Retrieval
Case Under Review: Review and Editing of a Case by Sections
New Case: Form fill data into a new case for Archive Storage
Utilities: Add to or Delete from PickLists and LookUp Tables
LookUps and PickLists are used to populate PCR fields
Settings: App appearance and case Auto-save timing
Auto-save time is the delay between data saves while editing a case
Vidicus™ EMS Trainer
Dynamic Ai-generated Case Reviews
READY FOR TESTING IN August 2026

Terms of Use Policy
**Vidicus™ Software** **Terms of Use** Effective Date: 2026-08-13 ⸻ **Acceptance of Terms** By downloading or using Vidicus™ RunSheet and/or EMS Trainer, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the apps. ⸻ **Eligibility and Account** You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. ⸻ **License and Restrictions** We grant you a limited, non-exclusive, non-transferable license to use Vidicus™ Software. You may not: • Reverse engineer, decompile, or modify the apps. • Use the apps to infringe on others' rights or to upload unlawful or harmful content. • Circumvent security or licensing mechanisms. ⸻ **EMS Trainer — Medical Content & Educational Use** *Purpose.* Vidicus EMS Trainer is designed for educational and training purposes only. Content generated by the app — including clinical information, drug references, patient scenarios, and assessment feedback — is intended to support learning and skill development. It is not a substitute for professional medical judgment, agency protocols, or direct medical oversight. Always follow your agency's current protocols and medical director guidance in clinical situations. *Intended Users.* This app is intended for use by licensed or credentialed EMS professionals, students enrolled in accredited EMS programs, and individuals training under appropriate supervision. It is not designed for use by the general public for self-diagnosis or self-treatment. *No Emergency Use.* This app is not intended for use during active patient care or emergency response. It is a training and educational tool only. Do not consult this app while managing a patient or responding to an emergency. *AI-Generated Content.* Content is generated dynamically by artificial intelligence and may contain inaccuracies, omissions, or variations between sessions. The developer does not warrant the completeness, accuracy, or currency of any AI-generated clinical information. Users should treat all generated content as they would a training exercise — as a starting point for learning and discussion, not as definitive clinical guidance. Drug profiles and dosing information generated by this app must always be verified against your agency's current approved protocols before any clinical application. *No Clinical Liability.* To the fullest extent permitted by law, Vidicus shall not be liable for any harm — including physical harm, patient injury, or adverse clinical outcomes — resulting from reliance on content generated or presented within this app in a clinical or patient care setting. ⸻ **Activation and Device Limits** The apps may require activation to enable licensed features. We may limit the number of devices associated with your account. If you reach your device limit, you may deactivate an old device to activate a new one. You agree that we may collect and use a device identifier for this purpose, and that we may process your activation code and entitlement information to manage licensing. **Note for Vidicus EMS Trainer users:** Vidicus EMS Trainer is a free application and does not use activation codes, device limits, or a Utilities menu. Device identifier collection described in this policy applies only to licensed Vidicus products. Account management for EMS Trainer is handled through Settings within the app. ⸻ **Your Content (Case Data)** You retain all rights to the data you enter. You are solely responsible for ensuring that your use of real-world data complies with applicable laws and policies (including de-identification requirements, if any). By default, all data are stored locally on your device. If you choose to export or sync data to the cloud, you grant us and our service providers a limited license to process that data solely to provide the requested functionality. **Important:** Never enter real patient names, dates of birth, or other identifying information into any prompt or training scenario. Use fictional or fully de-identified details only. ⸻ **Updates and Changes** We may update the apps or these Terms from time to time. Continued use after changes means you accept the updated Terms. ⸻ **Termination** We may suspend or terminate your access to the app if you violate these Terms or if required by law. You may stop using the app at any time. Vidicus EMS Trainer users may delete their account directly within the app by navigating to Settings → General → Delete Account. Account deletion permanently removes your account and associated data and cannot be undone. ⸻ **Disclaimer of Warranties** THE APPS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR CLINICAL RELIABILITY OF ANY AI-GENERATED CONTENT. ⸻ **Limitation of Liability** TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMSED LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA OR PROFITS, ARISING FROM OR RELATED TO YOUR USE OF THE APPS. THIS INCLUDES, WITHOUT LIMITATION, ANY LIABILITY ARISING FROM RELIANCE ON AI-GENERATED MEDICAL OR CLINICAL CONTENT FOR PURPOSES OF PATIENT CARE OR CLINICAL DECISION-MAKING. ⸻ **Indemnification** You agree to indemnify and hold harmless EMSed, Vidicus™ LLC and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the app or your violation of these Terms. ⸻ **Governing Law** These Terms are governed by the laws of Oregon / USA without regard to conflict of laws principles. You agree to the exclusive jurisdiction of courts located in Oregon / USA for disputes arising out of these Terms or the app. ⸻ **Contact** For questions about these Terms or the app: Email: [info@emsed.ai](mailto:info@emsed.ai) Website: https://emsed.ai
Privacy Policy
Vidicus™ Software Privacy Policy Saved cases remain locally on your Mac. Vidicus does not store prompts or AI responses. Never enter patient names, birth dates, or other identifying information. EMS Trainer is intended solely for education and training. It is not a clinical decision-support system, medical device, or substitute for agency protocols, qualified instruction, medical direction, or professional judgment. Effective Date: 2026-01-01 Overview Vidicus™ Software training and education apps. This Privacy Policy explains what information we collect, how we use it, and how we protect it. We use Firebase (Google) to provide authentication and selected cloud services. Information We Collect We collect and process the following categories of information: • Account Information • Email address: Collected when you create an account or sign in with email/password. Your password is handled by Firebase and is not stored by us. • Device and Activation Information • Device ID: A randomly generated identifier stored securely on your device. We use it to enforce a limit on the number of devices associated with your account. • Activation Code: If you enter an activation code, we store it securely on your device and use it to request your license entitlement from our backend. • Entitlement Token: A signed license token issued by our backend. Stored securely on your device to verify your license status. • App Metadata: During activation, we may send the app version and platform to our backend for compatibility and support. • Case Data (User-Entered) • You can enter EMS training case information (e.g., patient names, addresses, vitals, interventions, narratives) and add related ECG images. By default, these data are stored locally on your device in the app’s container. Case data are not uploaded to our servers. • Support Communications • If you contact support from within the app, your message is sent via your email client and may include your name, email, and issue details. • Service Logs • Firebase may collect standard service logs and metadata (e.g., IP address, timestamps) as part of providing authentication and database services. We do not use advertising identifiers (IDFA), and we do not track your activity across other companies’ apps or websites. How We Use Information • Authentication: To create and manage your account, and to sign you in. • Licensing and Activation: To activate your license, verify your entitlement, and enforce device limits. • App Functionality: To store and retrieve your training cases, lookups, and picklists. • Support: To respond to your requests and provide assistance. Where Information Is Stored • On-Device: Case data (including ECG images) and certain preferences are stored locally on your device. Activation code, entitlement token, and device ID are stored in the system Keychain when available. • Cloud Services (Firebase): Account authentication (email/password) and select app content (LookUps/PickLists) are stored in Firebase. During activation and license management, your email, device ID, activation code, and app metadata may be sent to Firebase Cloud Functions. These services are operated by Google and may process data on servers located in the United States or other regions. Sharing of Information We do not sell your personal information. We share information only as necessary with our service providers (e.g., Firebase by Google) to operate authentication, licensing, and content services. We may disclose information if required by law, to protect the security and integrity of our services, or to protect our rights or the rights of others. Your Choices and Controls • Account Access: You can sign out at any time. You can also request account deletion by contacting us at [support email]. • Device Management: If you reach your device limit, you may deactivate an old device and activate a new one. The app offers tools and/or support to help with device deactivation. • Local Data Management: You can clear cached data and local archives from the app’s Utilities menu. Deleting the app will remove local data stored on your device. Data Retention • On-Device: Local data remain on your device until you delete them or uninstall the app. • Licensing: Device IDs and entitlements persist as long as your license is active or until you deactivate the device. Activation codes (if used) remain in Keychain until you remove them or reinstall the app. • Cloud Services: If application Authentication is used, records and any data you explicitly upload to the cloud are retained in our Firebase project as necessary for app functionality and compliance, or until we delete them in response to your request where applicable. AI Processing Vidicus EMS Trainer uses third-party artificial intelligence services to generate training content. When you submit a prompt or request a training case, your input is transmitted from the app through a Vidicus-operated proxy service to OpenRouter (openrouter.ai), which routes your request to one of several AI model providers (including OpenAI, Google, and DeepSeek, depending on the model selected). Vidicus does not store or log the content of your prompts or the AI-generated responses. However, your inputs are subject to the privacy policies and terms of service of OpenRouter and the underlying model providers. We recommend you do not include real patient names, dates of birth, or other personally identifiable information in training prompts. You can review OpenRouter's privacy policy at: openrouter.ai/privacy. Security We use reasonable administrative, technical, and physical safeguards to protect your information. Sensitive licensing data are stored in the system Keychain when available. No method of transmission or storage is 100% secure; we cannot guarantee absolute security. Children’s Privacy Vidicus™ Software is intended for professional use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it. Changes to this Policy We may update this Privacy Policy from time to time. We will post the updated version in the app or on our website with a new Effective Date. Contact Us If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact: Email: info@vidicus.org Website: https://www.vidicus.org
